Last updated: January 2025
30-Day Money-Back Guarantee
We offer a full refund within 30 days of your initial subscription for any reason.
1. Refund Eligibility
Eligible for Full Refund
- First-time subscribers within 30 days of initial payment
- Technical issues that prevent service functionality
- Service not working as described
- Billing errors or duplicate charges
Not Eligible for Refund
- Subscription renewals after the initial 30-day period
- Partial month refunds (except for billing errors)
- Refunds requested after 30 days from initial payment
- Violations of Terms of Service
2. Refund Process
How to Request a Refund
- Contact our support team at [email protected]
- Include "Refund Request" in the subject line
- Provide your account details and reason for refund
- We will respond within 2 business days
Processing Time
- Refund approval: 2-3 business days
- Payment processing: 5-10 business days
- Bank/card processing: 3-5 business days
Important
Refunds are processed through Paddle, our payment processor. The refund will appear on the same payment method used for the original purchase.
3. Plan-Specific Policies
Starter Plan ($9/month)
- 30-day money-back guarantee on first payment
- Pro-rated refunds for billing errors only
- Can cancel anytime to avoid future charges
Pro Plan ($29/month)
- 30-day money-back guarantee on first payment
- Pro-rated refunds for billing errors only
- Can cancel anytime to avoid future charges
Enterprise Plan
- Custom refund terms as agreed in contract
- Contact sales team for specific policies
4. Cancellation vs. Refund
Cancellation
- Cancel anytime through customer portal
- Service continues until end of billing period
- No refund for remaining time (except within 30 days)
- Data retained for 30 days after cancellation
Refund
- Full refund within 30 days of initial payment
- Service access terminated immediately
- All data and configurations removed
5. Billing Errors
If you notice any billing errors, please contact us immediately. We will:
- Investigate the issue within 24 hours
- Provide a full refund for any overcharges
- Correct any billing system issues
- Prevent future occurrences
6. Service Downtime
In case of extended service outages (>24 hours), we may provide:
- Service credits for affected period
- Extended subscription period
- Partial refunds for significant disruptions
7. Dispute Resolution
If you're not satisfied with our refund decision:
- Contact our support manager at [email protected]
- Provide detailed explanation of your situation
- We will review your case within 5 business days
- Final decisions will be communicated in writing
8. Contact Information
For refund requests or questions about this policy:
- Email: [email protected]
- Subject: Refund Request or Refund Policy Question
- Response time: 2 business days
Need Help?
Before requesting a refund, try contacting our support team. We're here to help resolve any issues you might be experiencing.